privacy policy
We collect information that you provide directly to us, information collected automatically when you use our platform, and information from third-party sources.
• Account registration details: name, email address,username, and password
• Profile information: biography, profile photo, professional background, and learning goals
• Payment information: credit/debit card details, billing address (processed via secure third-party payment processors)
• Course enrollment data: courses purchased, certificates earned, and progress records
• Communications: messages sent to instructors, support tickets, forum posts, and reviews
• Identity verification documents (for certificate programs requiring verified identity)
• Device information: IP address, browser type, operating system, and device identifiers
• Usage data: pages visited, time spent on lessons, video playback behavior, and quiz responses
• Log data: access times, error logs, and referring URLs
• Cookies and similar tracking technologies
• Location data: general geographic region inferred from IP address
• Social login providers (Google, Facebook, LinkedIn) if you choose to sign in via these services
• Payment processors for transaction verification
• Analytics partners for aggregated platform usage insights
We use the information we collect for the following purposes:
• Create and manage your learner account
• Process course enrollments and payments
• Deliver course content, track your learning progress, and issue certificates
• Facilitate communication between learners and instructors
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve course recommendations and user experience
• Conduct research and analytics to enhance our educational offerings
• Debug technical issues and maintain platform security
• Develop new features and services based on user feedback
• Send transactional emails (enrollment confirmations, receipts, certificates)
• Send promotional emails about new courses, offers, and platform updates (you may opt out at any time)
• Display personalized course recommendations on the platform
• Run targeted advertising campaigns on third-party platforms (with your consent where required)
• Comply with applicable laws and regulations
• Enforce our Terms of Service and other legal agreements
• Detect, investigate, and prevent fraudulent or illegal activity
• Protect the rights, property, and safety of Atelier Sentio and our users
We do not sell your personal data. We may share your information in the following limited circumstances:
We share data with trusted third-party vendors who assist in operating our platform, including cloud hosting providers, payment processors, email delivery services, analytics providers, and customer support tools. These vendors are contractually obligated to protect your data and use it only for the purposes we specify.
If you enroll in a course, the course instructor may access your name, profile photo, and progress data within their course. Instructors may not use this information for marketing or share it with third parties without your consent.
In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our platform prior to such a transfer.
We may disclose your information if required to do so by law, court order, or government authority, or if we believe such disclosure is necessary to protect the rights and safety of our users or the public.
We may share aggregated, de-identified data that cannot reasonably be used to identify you with partners, researchers, and the public for educational or promotional purposes.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy,unless a longer retention period is required by law.
• Active account data: retained for the duration of your account plus 3 years after account closure
• Payment records: retained for 7 years to comply with tax and accounting regulations
• Learning records and certificates: retained indefinitely to enable certificate verification
• Support communications: retained for 2 years after ticket resolution
• Marketing opt-out records: retained indefinitely to honor your preferences
You may request deletion of your account and personal data at any time (subject to legal retention requirements) by contacting support@ateliersentio.com.
Depending on your location, you may have the following rights regarding your personal data:
• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Request your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link
• Restriction: Request that we restrict processing of your data
• Objection: Object to processing based on legitimate interests or for direct marketing
• Lodge a Complaint: File a complaint with your local data protection authority
Our legal bases for processing under GDPR include: contract performance, legitimate interests, legal compliance, and consent (where applicable).
• Know: Right to know what personal information is collected and how it is used
• Delete: Right to request deletion of personal information
• Correct: Right to correct inaccurate personal information
• Opt-Out of Sale/Sharing: We do not sell personal information
• Non-Discrimination: We will not discriminate against you for exercising your rights
To exercise your rights, please submit a request to inquiry@ateliersentio.com or use the Privacy Request Form in your account settings. We will respond within 30 days (or as required by applicable law).
We use cookies, web beacons, and similar technologies to enhance your experience on our platform. Below is a summary of the types of cookies we use:
• Essential Cookies: Required for the platform to function (e.g., session authentication, security). Cannot be disabled.
• Analytics Cookies: Help us understand how users interact with our platform (e.g., Google Analytics). You may opt out via your browser settings or our Cookie Preferences center.
• Preference Cookies: Remember your settings and preferences (e.g., language, playback speed).
• Marketing Cookies: Used to serve relevant advertisements on third-party platforms (requires consent in applicable jurisdictions).
You can manage your cookie preferences through our Cookie Preferences Center, accessible from the footer of our website. Note that disabling certain cookies may impact platform functionality.
We implement industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
• Encryption of data in transit using TLS 1.2 or higher
• Encryption of sensitive data at rest using AES-256
• Regular security audits and penetration testing
• Role-based access controls limiting employee access to personal data
• Multi-factor authentication for platform accounts
• Compliance with SOC 2 Type II security standards
In the event of a data breach that poses a risk to your rights, we will notify affected users and relevant authorities within the timeframes required by applicable law (no later than 72 hours under GDPR).
Our platform is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at inquiry@ateliersentio.com. We will take steps to delete such information promptly.
For users between the ages of 16 and 18, parental or guardian consent may be required depending on your jurisdiction before creating an account.
Atelier Sentio is headquartered in the United States. If you are accessing our platform from outside the United States, your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
For transfers of personal data from the European Economic Area (EEA), United Kingdom, or Switzerland to countries not deemed to provide an adequate level of data protection, we rely on appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the European Commission.
Our platform may contain links to third-party websites, integrations with external tools (such as Zoom for live sessions or GitHub for coding courses), and embedded content. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will:
• Post the updated policy on this page with a new "Last Updated" date
• Send an email notification to registered users at least 14 days before the changes take effect
• Display a prominent notice on our platform
Your continued use of the platform after the effective date of the updated policy constitutes your acceptance of the changes.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: inquiry@ateliersentio.com
We aim to respond to all privacy inquiries within 5 business days and to fulfill verified requests within 30 days (or as required by applicable law).